Official updates for Java development (oracle), The Document foundations, Apache foundations apps and much more OFFICIAL app installers and updates are blocked by thier AI, and Exploit mitigation, the program is so highly sensitive that its changed my mind from renewing and submitting samples to literally wanting to uninstall it as soon as my paid period is up. Their home offering was good, but the recent changes have made it into golden wrapped crap. Overall, avoid Sophos due to the lack of enterprise-grade technical support.įrom Well Respected Leader to another corporate pusher (seller) If you don't experience an issue, the product works well and is 'easy' to navigate and set up. They call you back for critical issues but are unable to resolve them they just transfer you to another team or tell you that they will get back to you in 24-48 hours.

Support is mainly in India or other regions, never in the US. Support takes 24 hours to respond, no matter how severe the problem is. Overall, it's been a nightmare! We are 9 months into an issue with multiple hardware failures. Online forums are stating it might be another hardware failure, but support is once again researching.

The status of the HA is listed as healthy, but the registration link to Sophos central on the device lists a status of 'Auxiliary device status: Couldn't get the registration details. As it stands, in February 2024, we were about to test the HA failover, but in the prechecks, we discovered that the firewall had disconnected from Sophos Central and would not reconnect. Apparently, transferring a license is very complex and requires 3 levels of support.Īt this point, Sophos support didn't see a need for the patch on our device because we performed a full restore. We recovered from a backup to the replacement we had just received but ran into a licensing issue, which took Sophos support 3 weeks to understand and resolve. During the February to March time period, Sophos Home Antivirus was not tested by AV-Comparatives. AV-Comparatives found that AVG blocked 99.7 of all sample threats it faced. On the day we received the replacement, the primary license holder appliance that was still functioning also crashed. The Real World Protection Test, from February to May 2020, ran 754 sample threats against the programs. Unfortunately for us, this time, we did not have licensed replacement services, and we had to wait three weeks to process an order for this service. When we attempted to install the patch this time, the support rep found the replacement device was once again faulty and required to be replaced. A replacement was sent, and another attempt to install it was made in November. We attempted to implement the bug fix as instructed in August but discovered a hardware failure of the standby FW. It took development until August to devise a solution, leaving us without a working HA until August 2023.

We had an HA issue with our Sophos XG Firewalls that started in May of 2023 after a month of being bounced around support centers around the globe due to time difference, we were finally escalated to development which diagnosed the issue as a software bug. Sophos' support is TERRIBLE, outside of the obvious and ordinary issues. It restarted completely back up and running like nothing would've happened!Ĭhallenging Experience with Sophos Support for HA and Hardware Issues Then I tried Sophos and could not believe my fortune when after maybe 10 minutes it had found (at least the main) virus, removed it and gave me a button to reboot (remember I couldn't open my start to do that myself!). One day, I 'forgot' about all the germs that come down with the presents (downloads) and skipped the extra scanning (usually VirusTotal) and suddenly found myself with a non responding computer! I tried Microsoft virus remover tool (it wouldn't even allow me to open start / settings to use my regular antivirus!) but after 15 hours it was up to nowhere. I don't know about the company itself and probably no antivirus will be affective enough against the growing sins of the generation, but for me, it was a miracle I downloaded at some point their virus removal tool (free) - which I was 'going to put onto a stick for just in case' but didn't manage to. To contact cleverbridge for assistance regarding changing your billing information, please click on this link.Virus removal tool saved my computer in minutes! Refund requests (within 30 days of purchase).If the link you are trying to use has expired, the purchase lookup tool above can be used to have a fresh link sent. NOTE: To help protect your security, the links will expire 30 days after they have been sent. To find your current subscription details, either check your emails for your Sophos Home order (the email comes from or for renewals), or use the Purchase lookup tool to re-send the email. When you purchase a Sophos Home Premium subscription, you will receive an email from cleverbridge containing a link you can use to contact their team to edit your payment options. Sophos Home subscriptions are purchased through our payment processor team cleverbridge.

Sophos home premium review 2020